𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴

𝗜𝗗𝗠 𝗟𝗲𝘀𝗼𝘁𝗵𝗼 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹𝗹𝘆 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴

The Human Resource Management and Organisational Development (HRM&OD) Discipline has successfully completed at 5 day short course training in Customer Service for Metropolitan Lesotho Managers and Supervisors.

Managers and supervisors play a critical role in shaping customer service culture within an organization. They are responsible not only for ensuring that customers receive quality service, but also for coaching teams, handling escalated complaints, monitoring service standards, and driving continuous improvement. This training

equips managers and supervisors with the practical knowledge, leadership techniques, and service management tools needed to deliver and sustain excellent customer service across their teams and departments.

#shortcoursetrainings #CapacityBuilding #GrowingGreatMinds #idmlesotho

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴