About This Course
The Public and Private sectors around the world are realizing the power and influence that customers have over their businesses, markets, products and other customers. With the increase in the use of and access to social media platforms and others, customers now have access to a range of information about service providers, products and services. The purpose of this course is to assist leaders to optimize their customer service delivery, placing focus on understanding their customer needs, behavior and identifying innovative ways to address them. The course exposes participants to the different techniques used to innovate and deliver to customer expectations.
Your Instructors
